Shipping policy

SHIPPING POLICY

At wearmilly, we aim to get your order to you as quickly and smoothly as possible.

ORDER PROCESSING

All orders are processed within 1 business day after your order has been placed and payment has been successfully received.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been processed and handed over to our courier partner, you will receive your shipping confirmation and tracking information where applicable.

SHIPPING & DELIVERY TIMES

Your delivery timeframe depends on the shipping option selected at checkout.

The estimated delivery timeframe begins once your order has been handed over to the courier and does not include our 1-business-day processing period.

Delivery estimates are as follows:

Shipping Option	Estimated Delivery
Standard Shipping	2–5 business days
Express Shipping	1–2 business days

Delivery times are estimates and may vary depending on your location, courier availability, public holidays, weather conditions or other circumstances outside of our reasonable control.

SHIPPING COSTS

Shipping costs will be calculated and displayed at checkout based on the shipping option and delivery location selected.

Any applicable shipping promotions or free-shipping offers will be clearly communicated at the time of purchase.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information, where tracking is available.

You can use the tracking information provided to follow the progress of your delivery.

Please ensure that the delivery address and contact information provided at checkout are accurate. We cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

DELIVERY DELAYS

While we aim to meet the estimated delivery times provided, delays can occasionally occur due to circumstances outside of our control.

These may include:

Courier delays;
Incorrect or incomplete delivery information;
Public holidays;
Severe weather;
High-volume periods;
Events outside our reasonable control.

If your order appears to be significantly delayed, please contact us at wearmilly@gmail.com and we will assist you in following up with the relevant courier.

INTERNATIONAL ORDERS

At this time, shipping availability may vary depending on the destination. Any applicable international shipping costs, customs duties, taxes or import charges will be communicated where applicable.

Customers are responsible for any customs duties, import taxes or other charges imposed by the destination country unless otherwise stated at checkout.