Cancellation policy

PURCHASE & ORDER CANCELLATION POLICY

At wearmilly, we want to make your shopping experience as simple and seamless as possible.

PURCHASES

When you place an order through our website, you are agreeing to purchase the products selected at the price displayed at checkout.

Once payment has been successfully received, we will begin processing your order.

Please review your order carefully before completing your purchase, including your selected product, quantity, delivery address and contact information.

ORDER CANCELLATIONS

If you need to cancel your order, please contact us as soon as possible at wearmilly@gmail.com.

Because we aim to process and dispatch orders within 1 business day, cancellation requests must be made before your order has been dispatched.

If your cancellation request is received before dispatch, we will make reasonable efforts to cancel the order and issue a refund to the original payment method.

Once an order has been dispatched, it can no longer be cancelled through this policy. You may, however, be able to return the item in accordance with our Returns & Refunds Policy.

CHANGES TO ORDERS

If you need to change your order after placing it, please contact us immediately at wearmilly@gmail.com.

We will do our best to accommodate changes before the order is processed, but we cannot guarantee that changes will be possible once processing or dispatch has begun.

OUT-OF-STOCK PRODUCTS

If a product becomes unavailable after you have placed an order, we will contact you and provide an appropriate option, which may include a replacement product, delayed fulfilment or a refund.

INCORRECT DELIVERY INFORMATION

Customers are responsible for ensuring that the delivery information provided at checkout is accurate and complete.

If an order is returned to us because an incorrect or incomplete address was provided, additional delivery costs may apply before the order can be resent.